---
title: 🚚 Shipping, Delivery & Installation
description: 🚚 Shipping, Delivery & Installation for all Zenbooth models
---

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1. [Zenbooth FAQ](https://community.zenbooth.net/knowledge?hsLang=en)
2. [Billing, Shipping, & Installation](https://community.zenbooth.net/knowledge/billing-shipping-installation?hsLang=en)

# 🚚 Shipping, Delivery & Installation

This guide walks through how your Zenbooths get from our factory in Berkeley, CA to your office, step by step:

- **Shipping** – where we ship and what it costs
- **Delivery** – what happens when your booths are on the way and arrive
- **Installation** – DIY vs. Professional Installation, plus moving and reusing booths

---

### **📦 Shipping**

### **🌍 Where We Ship**

**🇺🇸 Contiguous United States (Lower 48)** Zenbooth currently ships **only within the contiguous United States** (the lower 48 states) directly from our factory in Berkeley, CA.

If your delivery address is in the lower 48, we can:

- Arrange **standard freight shipping**, and
- Offer **Professional Installation** in many areas (see Installation below)

All shipping rates in this article apply to deliveries **within the contiguous U.S.**

### **🌐 Outside the Contiguous U.S.**

For locations **outside the contiguous U.S.** (e.g., Alaska, Hawaii, Canada, or overseas), we **cannot** ship directly to the final destination, and installation services are **not** available.

In some cases, it may be possible to arrange **factory pickup** and coordinate your own freight through a carrier or freight forwarder of your choice.

If you’re interested in this option, please [**contact our Sales Team**](https://zenbooth.net/pages/contact-sales) to discuss factory pickup and self-arranged logistics.

They’ll walk you through what may be possible for your location and project.

### **🚛 How Zenbooths Ship (Contiguous U.S.)**

Within the contiguous U.S., all Zenbooth models ship on **custom A-frame pallets** designed to protect the booths and make handling easier.

At a glance:

- Booths are **flat-packed** and secured to pallets
- Shipments travel via **freight carrier** (not small parcel services like UPS/FedEx)
- Your quote or order documents list the **number of pallets**, approximate **weights**, and **dimensions**

If you’re working with your own carrier through a special arrangement with Sales, our team can provide **weights and pallet dimensions** so your carrier knows what to expect.

### **💵 Shipping Costs**

Standard flat-rate shipping within the contiguous U.S. is currently:

- **Zenbooth Solo** – **$650 per booth**
- **Zenbooth Solo Pro** – **$800 per booth**
- **Zenbooth Duo** – **$1,300 per booth**
- **Zenbooth Quad** – **$1,600 per booth**

**Additional shipping fees may apply** for:

- **Remote locations**
- **Areas inaccessible by box truck**
- **Destinations across water** (for example, islands reachable only by ferry)

Please let our team know about any unique shipping needs prior to finalizing your order.

---

### **🏬 Delivery**

### **🧾 After You Place Your Order**

Once your order is in and payment is received, your booths move into our production and delivery pipeline.

**🏭 Made-to-order production**

- Every Zenbooth is **made-to-order** at our factory in Berkeley, CA.
- Your order enters our **manufacturing queue** based on when it’s accepted (including receipt of payment).
- If you’ve selected a particular manufacturing speed, that will be factored into scheduling (Rush vs Standard).
- Once your order has been manufactured and shipped, transit time is estimated at an **additional 7-12 business days**.

Delivery dates and lead times are **estimates**, based on our schedule at the time of order. Your selected lead time begins once your order is accepted and payment is received.

### **📋 Delivery Details We’ll Confirm**

For **U.S. freight deliveries in the contiguous U.S.**, we’ll reach out with a brief **delivery details survey** to confirm:

- **Onsite contact** (name, phone, email)
- Exact **delivery address**, including building/suite name or number
- Whether there’s a **loading dock** or if it’s a **no-dock / curbside** setup
- **Elevator access** and the path from truck → entrance → elevator → final room
- Any building rules (COI requirements, union labor, after-hours restrictions, etc.)

If you’re working with our Sales Team on an alternative like **factory pickup**, they’ll gather whatever logistics info is needed as part of that process.

### **🕰 Delivery Timing & Communication**

Your Zenbooth order will never arrive unannounced - we make sure you’re ready to receive your order:

- You will receive a confirmation email with **tracking information** once the order has been shipped, including an estimated delivery date. This delivery date is only an estimate until the carrier confirms with your team.
- Once your order arrives at your local distribution center, the **freight carrierwill call the designated delivery contact** listed in your Shipping Survey to schedule a delivery window. Zenbooth orders are large and **cannot be delivered without a scheduling phone call**, so please ensure your delivery contact is willing and able to receive scheduling calls (preferrably an on-site contact).
- Please make sure **the area is cleared and ready to receive the Zenbooth(s)**. The delivery team and/or installers are not responsible for moving materials after delivery.
- Someone must be **onsite to receive and sign** for the shipment.
- If you’ve purchased Professional Installation, the installer will reach out **within 48 hours of delivery** to schedule installation. If you have not heard from your installer within that time frame, please reach out to our [Support Team](https://zenbooth.net/pages/contact-support).
- Time-sensitive delivery and installation is available in some areas at an additional cost and are quoted prior to order placement**. Please let our team know immediately about any special delivery or installation requirements.**

Staying responsive to carrier calls/emails helps keep everything on schedule.

### **🚪 Building Access & Path of Travel**

To avoid surprises on delivery day, please confirm that the booths can physically reach their final location.

Plan around something roughly the size of an:

**Approx. 8ft H x 4ft W x 5in D flat-pack box**

Make sure:

- That size can fit through **all doors, elevators, and hallways** on the route.
- The path from truck → dock/entry → elevator → final room is **clear and safe**.
- There is enough space at the final location for **assembly** and that the location meets your building’s **fire, life safety, and accessibility** requirements.

### **🔍 Inspecting for Damage**

When the shipment arrives:

1. **Inspect the packaging** before you sign the delivery receipt.
2. Note any visible damage or concerns on the **delivery paperwork**.
3. After unboxing, check the parts inside for damage or missing components.

If you see damage or issues:

- Take **clear photos** of the packaging and affected parts.
- Email a **description + photos** to **support@zenbooth.net** as soon as possible so we can help troubleshoot and coordinate replacement parts when needed.

The sooner we hear from you, the easier it is to solve the problem.

---

### **🛠 Installation**

We design Zenbooths for easy installation.

Zenbooths can be installed using our Installation Instructions with your own team or you can save time and purchase Zenbooth Professional Installation (only available in the contiguous U.S.) and have a professional team install the booth(s) for you.

### **💵 Professional Installation Pricing (Contiguous U.S. Only)**

If you’d prefer a done-for-you experience, you can add **Zenbooth Professional Installation** for an additional fee **per booth**:

- **Zenbooth Solo** – **$540**
- **Zenbooth Solo Pro** – **$540**
- **Zenbooth Duo** – **$940**
- **Zenbooth Quad** – **$1,540**

👉 **Please add one (1) Installation service per Zenbooth** you’re purchasing.

### **👷 Availability & Building Requirements**

If you’ve been quoted **Zenbooth’s Professional Installation Services**, there are a couple of important caveats:

- Our services **may not be available in all buildings**.
- Some locations require **union labor or specific trades**, which may limit or prevent our installers from working onsite.

Please check with your **local facilities coordinator** to verify if **union or other labor requirements** are mandatory in your building before you commit to Professional Installation. Special building requirements may require additional fees.

Our Sales Team can help you understand whether Professional Installation is a good fit for your building and project.

### **📦 What’s Included with Zenbooth Installation?**

When you purchase Zenbooth Installation, you get:

- ✅ **Expert install of your Zenbooths**
- ✅ A **2-person (minimum) certified install crew**
- ✅ **Removal of packaging materials** to your bin and/or off-site (as arranged)

Installers will assemble the booth(s) in the location you’ve designated and make sure everything is correctly put together before they leave.

They are **not required** to:

- Run or modify electrical circuits
- Move or reposition the booth once assembled

So it’s important to choose and prepare your booth location carefully before install day.

### **🕒 What to Expect with Professional Installation**

Here’s how the process typically works:

- The **contact receiving delivery** will be contacted by phone directly by our **carrier and installation team** about scheduling, typically **1-2 business days after delivery**.
- Our installers carry **commercial insurance** appropriate for work in U.S. commercial spaces (within their service areas in the contiguous United States).
- There may be an **additional fee** for:
- Time-sensitive or **after-hours installs**
- **Weekend work**
- **Additional work** outside the agreed scope (for example, extra moves or unusual access challenges)

Your exact timing and any special conditions will be coordinated directly with you before the install.

### **🧰 DIY Assembly (Build Times & Recommendations)**

If you prefer to install the booths yourself, you absolutely can.

With a team of **2–3 people**, typical build times are:

- **Zenbooth Solo & Solo Pro**: 1.5-2 hours
- **Zenbooth Duo**: 2-2.5 hours
- **Zenbooth Quad**: 3-3.5 hours

If you elect to build yourself:

- We **recommend an experienced build team** for both the **Duo** and **Quad** booths due to the larger number of components and steps.
- Please review the **build instructions** for your model ahead of time to make sure your team is prepared.

Find your build instructions below:

- [Zenbo](https://zenbooth.net/solo-assembly)[oth Solo - Build Instructions](https://zenbooth.net/solo-assembly)

- [Zenbooth Solo Pro - Build Instructions](https://zenbooth.net/solo-pro-assembly)

- [Zenbooth Duo - Build Instructions](https://zenbooth.net/duo-assembly)

- [Zenbooth Quad - Build Instructions](https://zenbooth.net/quad-assembly)

---

### **🚛 Moving Your Booth After Installation**

Zenbooths are designed with **easy repositioning in mind**. Although the booths don’t have wheels, you can still move them with a little human power once they’re assembled.

In general, moving works best when:

- You’re on **smooth, hard surfaces** or **short / low-pile carpet**, and
- You’re moving the booth **short distances** within the same space

If you need extra help, you can use **furniture sliders** (for example, plastic sliders placed under the bottom corners) to reduce friction and make repositioning easier.

**Tip:** Furniture sliders work best for **Solo and Solo Pro booths**, since these models have a **solid floor**.

For the **Duo & Quad**:

- These models are designed **without a floor in the unit**, so moving them is a bit more delicate.
- Extra care is required to keep the booths balanced while being moved and avoid twisting (racking) the frame.
- We recommend using **experienced facilities staff** and going slowly, especially over thresholds or transitions between floor types.

If you’re planning larger moves (like changing floors, buildings, or cities), you will need to **disassemble and crate** the Zenbooths properly rather than pushing them long distances.

### **🔁 Repeated Assembly & Disassembly**

Zenbooths are **not specifically designed** for frequent assembly and disassembly, but:

- Our in-house testing has shown they can be **reinstalled numerous times** when **great care** is taken during the process.
- We recommend using as few power tools as possible for best results, so as to not overstrip or overtighten connecting points.

A few things to keep in mind:

- The **Zenbooth Duo and Quad** are **less well-suited** for repeated tear-downs because they have **more parts and connections**, which increases the chance of challenges during reinstallation.
- If you expect to transport Zenbooths between locations, we **strongly recommend** purchasing **crating services** with your preferred logistics partner so the components are properly protected between locations.

If you’re planning to relocate booths regularly (events, temporary offices, multi-purpose spaces, etc.), talk to our team so we can help you set realistic expectations and protect your booths as much as possible.

- [Product Information](https://community.zenbooth.net/knowledge/product-information?hsLang=en#main-content)

    - [Safety & Compliance](https://community.zenbooth.net/knowledge/product-information?hsLang=en#safety-compliance)
- [Billing, Shipping, & Installation](https://community.zenbooth.net/knowledge/billing-shipping-installation?hsLang=en)
- [Booth Care](https://community.zenbooth.net/knowledge/booth-care?hsLang=en)

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