Skip to content
English
Contact Support
Back to Zenbooth.net
  • There are no suggestions because the search field is empty.

🧾 Ordering, Payment, Returns & Warranty

Made-to-order, 30-day Returns, & 5-Year Warranty

This guide walks you through the whole Zenbooth journey: how to place an order, how to pay, what happens if things change, and how returns and warranty work.

If you ever need this information in legal terms, you’ll find it in our Terms & Conditions.

🧭 Before You Place Your Order

Confirm all details before you submit your order:

  • ✅ Are your models and quantities correct?
  • ✅ Did you pick the right features/finishes?
  • ✅ Is the shipping contact + address correct?
  • ✅ Is the billing contact + address correct?
  • ✅ Do you need a PO number or internal project code on the invoice?

🛒 How to Place and Pay for Your Order

To finalize and pay for your order, there are a few options:

🌐 Order Online via Website (Self Checkout)

This option is best if you already know what you want!

  1. Go to zenbooth.net.
  2. Choose your booth model(s), finishes, and quantities.
  3. Add everything to your cart.
  4. Head to checkout, add your shipping and billing info.
  5. Pick your payment method and submit your order.

You’ll get an order confirmation by email with remittance info, and we’ll take it from there.

🔗 Quote Order Link (Online Checkout from a Quote)

If you’ve been working with our Sales Team, you’ll receive a quote with a secure checkout link.

Click that link to:

  1. Confirm your order details and shipping and billing details
  2. Choose your payment method
  3. Finalize the order online

You’ll receive an order confirmation and remittance instructions once you submit the order.

📄 Submit a Purchase Order (PO)

Have a purchasing department that requires POs? Totally fine.

Here’s how that works:

  1. Create a PO - all order details and pricing should align with your quote.
  2. Email it to sales@zenbooth.net.
  3. Tell us your remittance method (CC, ACH/wire, check, etc.) for the order.

We’ll place the order on your behalf, and you’ll receive an order confirmation with remittance instructions.

💰 Payment / Remittance Methods

We have a variety of payment methods to suit your team's needs:

  • ACH / Wire Transfer 🏦
  • Credit Card 💳
  • Check ✍
  • Financing (Ascentium Capital or Klarna)

We’ll send clear instructions for your chosen method on your invoice or order confirmation. For fastest delivery, please select Credit Card or ACH.

⏱️ Payment Timing & Deposits

Important timing details:

  • Zenbooth requires 100% deposit upon order placement, unless alternative arrangements have been approved in advance.
  • Your selected manufacturing lead time begins upon receipt of payment, not order submission.
  • The fastest payment options are credit card (no additional fees) or ACH/wire transfer.
  • If you choose to pay by check, we strongly recommend overnight delivery with tracking so there is a clear, documented arrival date for all parties. Checks sent via regular mail may take several weeks to arrive and process, which may delay manufacturing.
  • Payments received after 5:00pm (PT) on Friday are processed the next business week.
  • If you know payment will arrive more than three (3) days after placing your order, please email ar@zenbooth.net so we can plan accordingly.
  • Orders that remain unpaid without communication may be treated as abandoned and could be cancelled or subject to storage and/or collection per our Terms & Conditions.

We're here to help! Let us know early about your project details so we can work together through the process and/or tight timelines.

💳 Financing Options

We offer financing for both individual buyers and businesses so you can choose what fits your situation best.

🏢 Business Financing with Ascentium Capital

If you’re buying on behalf of a business, Zenbooth has partnered with Ascentium Capital, a specialized commercial lender, to offer fast, flexible business financing and equipment leasing.

Highlights:

  • Financing and leasing up to $2.0 million
  • Monthly payments instead of a large capital outlay
  • Flexible 36- and 60-month terms
  • Most credit decisions in 2–3 hours
  • 100% financing so you can bundle shipping, taxes, and other costs and potentially avoid big upfront expenses

This is designed for businesses of all sizes from a single office adding a couple of booths, to multi-location rollouts.

To get started:

  • Let your Zenbooth representative know you’d like to finance through Ascentium Capital, or
  • Visit our Financing page on zenbooth.net and follow the “Apply now” links to connect with an Ascentium finance specialist.

They’ll help you structure a payment plan that matches your budget and rollout timeline.

🧍 Personal Financing with Klarna

When you’re checking out online, you’ll see Klarna as a payment option.

Klarna lets you:

  • Split your purchase into monthly installments (up to 36 months)
  • Apply quickly right in the checkout flow
  • Pay over time instead of one large upfront charge

How it works:

  1. At online checkout, select Klarna (if it’s available in your region and for your cart).
  2. Complete Klarna’s quick application and approval flow.
  3. Klarna pays Zenbooth, and you make your monthly payments directly to Klarna based on their terms.

All rates, schedules, and approvals are handled by Klarna, so the detailed fine print lives with them.

 

🔁 Can I Update My Order?

Short answer: sometimes yes, but timing is everything.

🌀 Order Changes

If you need to:

  • Change models, quantities, or finishes
  • Update a shipping address
  • Adjust timing or services

Email support@zenbooth.net as soon as you know (the closer to order placement, the better). Order updates are not guaranteed and in some cases, orders may need to be canceled and reordered.

Please note, order changes can affect:

  • Price
  • Lead time
  • Production schedule

In some cases, we may need written confirmation before we proceed with changes. We’ll lay out your options clearly once we see where your order is in the process.

📦 What Is Zenbooth’s Return Policy?

We get that trying a booth can feel like a big step, especially for a first order.

That’s why we offer a 30-Day Standard Return Policy:

  • You have 30 days from the original delivery date to tell us you’d like to return the booth(s).
  • For approved returns, Zenbooth covers return shipping back to our facility.
  • You receive a full refund after we receive and inspect the booths.

All of this is spelled out in more legal detail in our Terms.

🔄 30-Day Standard Return Policy

Items eligible for return:

  • Up to two (2) Zenbooth Solos, or
  • One (1) Zenbooth Duo, or
  • One (1) Zenbooth Quad

These categories cannot be combined to create a larger return allowance. The policy applies only to the specific quantity ordered within each tier.

📏 Return Restrictions

To use the 30-day policy, a few conditions have to be met:

  • Booths must be accessible for professional removal, repackaging, and transport.
  • You must notify us of your intent to return within 30 days of delivery.
  • Returns have to be coordinated through Zenbooth and our logistics partners (we can’t accept surprise returns).
  • We may inspect booths before approving the return.
  • The policy applies only to orders shipped within the U.S.
  • Altered or modified booths (wraps, decals, custom fabrication, etc.) aren’t returnable.
  • Returns can take up to 30 days to process after the booths arrive back at Zenbooth.
  • Refurbished Zenbooths are final sale, sold as-is, and are not eligible for return.

If your order is bigger than the quantities listed above, or you have a unique situation, email support@zenbooth.net and we’ll talk through options.

📩 How to Start a Return

If you’re within 30 days and your order fits the policy:

  1. Email support@zenbooth.net.
  2. Include your order number, the model(s) you want to return, and a quick note on why.
  3. We’ll confirm eligibility, plan the logistics, and outline the timeline.

Once the booths are back and inspected, we’ll process the refund according to the Terms & Conditions.

🛡️ What Zenbooth’s Warranty?

📅 5-Year Warranty Coverage

Zenbooths come with a five-year limited warranty from the delivery date.

If something fails because of a defect in materials or workmanship under normal use during that period, Zenbooth may, at our discretion, repair or replace the defective part or product.

🚫 What the Warranty Doesn’t Cover

The warranty doesn’t cover:

  • Damage from accidents, abuse, misuse, or harsh cleaning
  • Damage from customer modifications (custom fabrication, wraps, structural changes, etc.)
  • Normal wear and tear over time

The full legal language lives in the Warranty section of our Terms & Conditions.

📨 How to Make a Warranty Claim

If something seems off and you think it might be a warranty issue:

  1. Email support@zenbooth.net.
  2. Share your order number, a description of the issue, and photos or video if you can.
  3. Our team will help you troubleshoot, confirm if it's eligible for a warranty claim, and work together to address the issue.