📦 Delivery

🧾 After You Place Your Order

Once your order is in and payment is received, your booths move into our production and delivery pipeline.

🏭 Made-to-order production

• Every Zenbooth is made-to-order at our factory in Berkeley, CA.
• Your order enters our manufacturing queue based on when it’s accepted (including receipt of payment).
• If you’ve selected a particular manufacturing speed, that will be factored into scheduling (Rush or Standard).
• Once your order has been manufactured and shipped, you'll recieve tracking information and transit time is estimated at an additional 7-12 business days.

Delivery dates and lead times are estimates, based on our schedule at the time of order. Your selected lead time begins once your order is accepted and payment is received.

📋 Delivery Details We’ll Confirm

For U.S. freight deliveries in the contiguous U.S., we’ll reach out with a brief delivery details survey to confirm:

• Onsite contact (name, phone, email)
• Exact delivery address, including building/suite name or number
• Whether there’s a loading dock or if it’s a no-dock / curbside setup
• Elevator access and the path from truck → entrance → elevator → final room
• Any building rules (COI requirements, union labor, after-hours restrictions, etc.)

If you’re working with our Sales Team on an alternative like factory pickup, they’ll gather whatever logistics info is needed as part of that process.

🕰 Delivery Timing & Communication

Your Zenbooth order will never arrive unannounced - we make sure you’re ready to receive your order:

• You will receive a confirmation email with tracking information once the order has been shipped, including an estimated delivery date. This delivery date is only an estimate until the carrier confirms with your team.
• Once your order arrives at your local distribution center, the freight carrierwill call the designated delivery contact listed in your Shipping Survey to schedule a delivery window. Zenbooth orders are large and cannot be delivered without a scheduling phone call, so please ensure your delivery contact is willing and able to receive scheduling calls (preferrably an on-site contact).
• Please make sure the area is cleared and ready to receive the Zenbooth(s). The delivery team and/or installers are not responsible for moving materials after delivery.
• Someone must be onsite to receive and sign for the shipment.
• If you’ve purchased Professional Installation, the installer will reach out within 48 hours of delivery to schedule installation. If you have not heard from your installer within that time frame, please reach out to our Support Team.
• Time-sensitive delivery and installation is available in some areas at an additional cost and are quoted prior to order placement. Please let our team know immediately about any special delivery or installation requirements.

Staying responsive to carrier calls/emails helps keep everything on schedule.

🚪 Building Access & Path of Travel

To avoid surprises on delivery day, please confirm that the booths can physically reach their final location.

Plan around something roughly the size of an:

Approx. 8ft H x 4ft W x 5in D flat-pack box

Make sure:

• That size can fit through all doors, elevators, and hallways on the route.
• The path from truck → dock/entry → elevator → final room is clear and safe.
• There is enough space at the final location for assembly and that the location meets your building’s fire, life safety, and accessibility requirements.

🔍 Inspecting for Damage

When the shipment arrives:

1. Inspect the packaging before you sign the delivery receipt.
2. Note any visible damage or concerns on the delivery paperwork.
3. After unboxing, check the parts inside for damage or missing components.

If you see damage or issues:

• Take clear photos of the packaging and affected parts.
• Email a description + photos to support@zenbooth.net as soon as possible so we can help troubleshoot and coordinate replacement parts when needed.

The sooner we hear from you, the easier it is to solve the problem.